Can you convince a chatbot? Exercising influence through motivational interviewing
Psychology shines a light on how we can be our most compelling
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A recent opinion piece in The New York Times by Arnaud Gagneur and Karin Tamerious titled “Your Friend Doesn’t Want the Vaccine. What Do You Say?” is now required reading for anyone in sales. With the aid of a chatbot, the authors provide a whirligig tour of motivational interviewing, an evidence-…